Tag Archives: customer service

An exchange at the bank

Yes I was there to do a transaction, but the exchange wasn’t about money. It was an exchange of thoughtful words essentially between strangers. The short conversation between the bank teller and myself went like this…. Me: “I would like … Continue reading

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A message to managers of cashiers and servers

Please teach your staff to think for themselves. Examples:  If I am paying for a number of small items don’t ask me if I would like a bag. Of course I need a bag. How do you expect me to … Continue reading

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The bigger the box store the smaller the service

I wonder how often a corner office executive mystery shops one of their stores? If they did they would quickly realize how simple and basic training of their floor staff could lead to increased revenues.  If a front line staff … Continue reading

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Dreamers

We need more of them. We need to encourage daydreaming. Dreamers think most about things they are passionate about. That’s when passionate dreamers become doers. When the needle gets moved the dreamer benefits and then many others (consumers, workers, etc.) … Continue reading

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Wobbly Tables

This goes into the “makes me nuts” category. There is nothing worse when sitting down at your table in a restaurant to find out it wobbles. It should not be that difficult for the restaurant to check each one before … Continue reading

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The business that cried sale

When a retail business has a sale and says “limited time” or “offer ends soon” and then on the last day deliberately extends the offer by “one more day”, it sends all the wrong messages. What, the sale stiffed, you … Continue reading

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Grocery Store Merchandising Suggestions

Grocers have the perfect opportunity to sell more items if they would stop and think of ways to make things easy and fast for their customers. But they don’t get it. Example: A favorite summer treat at the campsite or … Continue reading

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Knowing your business

When I recently asked one of my advertisers, who is in the spa business, what business are you really in, what are you really selling, his response was brilliant. His response was ” we are in the smiling business”. Definition? … Continue reading

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The Betterizer

Does your business have one? Amazon does. Just click on their Betterizer tab and you are asked what you like in music, movies and books. The result is they now have a better idea of what will entice you to … Continue reading

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Some Merchandising Advice to All Grocery Stores

Grocers have the perfect opportunity to sell more items if they would stop and think to make things easy and fast for their customers. But they don’t get it. Example: A favorite summer treat at the campsite or cottage around … Continue reading

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