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Tag Archives: customer retention
The business that cried sale
When a retail business has a sale and says “limited time” or “offer ends soon” and then on the last day deliberately extends the offer by “one more day”, it sends all the wrong messages. What, the sale stiffed, you … Continue reading
Posted in Advertising, Business, Customer Service, Marketing
Tagged advertising, customer loyalty, customer retention, customer service, marketing
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The Betterizer
Does your business have one? Amazon does. Just click on their Betterizer tab and you are asked what you like in music, movies and books. The result is they now have a better idea of what will entice you to … Continue reading
Posted in Customer Service
Tagged Amazon, banks, business, credit unions, customer retention, customer service, dislikes, likes, marketing, personal banking, sales, satisfaction, service
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Wondering Around 