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Tag Archives: customer loyalty
The business that cried sale
When a retail business has a sale and says “limited time” or “offer ends soon” and then on the last day deliberately extends the offer by “one more day”, it sends all the wrong messages. What, the sale stiffed, you … Continue reading
Posted in Advertising, Business, Customer Service, Marketing
Tagged advertising, customer loyalty, customer retention, customer service, marketing
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Customer Rewarded
A national satellite TV provider had a customer for 11years, who never missed a monthly payment and every bill paid in full. The customer decides to change providers to the local phone company TV service. When canceling the satellite service, … Continue reading
Wondering Around 