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Tag Archives: banks
An exchange at the bank
Yes I was there to do a transaction, but the exchange wasn’t about money. It was an exchange of thoughtful words essentially between strangers. The short conversation between the bank teller and myself went like this…. Me: “I would like … Continue reading
Posted in Communication
Tagged banks, caring, conversation, customer service, insight, kind words, money, peace, retail
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The Betterizer
Does your business have one? Amazon does. Just click on their Betterizer tab and you are asked what you like in music, movies and books. The result is they now have a better idea of what will entice you to … Continue reading
Posted in Customer Service
Tagged Amazon, banks, business, credit unions, customer retention, customer service, dislikes, likes, marketing, personal banking, sales, satisfaction, service
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Wondering Around 