Category Archives: Business

Common Ground

Posted on March 1, 2017 by Murray Hill

What a great name for a local coffee shop! The marketing opportunities are endless too…..

Posted in Branding, Business, Human Behaviour, Retail | Tagged business names, cafes, coffee, restaurants | Leave a comment

Walmart’s bags of cash!

Posted on January 26, 2016 by Murray Hill

Walmart Canada has decided to start charging customers 5 cents per plastic bag at the check out. They say it’s to reduce the amount of bags that end up in a landfill site. I have a different opinion. Let’s do … Continue reading →

Posted in Business, Canada, Economics, Retailing, Truth | Tagged environment, landfills, plastic grocery bags, profit, Walmart, Walmart Canada | 2 Comments

Wise Words #13

Posted on November 18, 2013 by Murray Hill

“We are witnessing a seismic change to consumer behaviour. And as a result of that, every company must understand that embracing the status quo as an operating principle is going to be basically a collision course with time” Howard Schultz, … Continue reading →

Posted in Business, Communication, Customer Service, Food and Dining, Marketing, Motivation, Quotations | Tagged business, leadership, retail, Starbucks | Leave a comment

Newspaper Readership

Posted on October 25, 2013 by Murray Hill

Print readership in Canada, apparently, is doing just fine according to a recent non-print article I read. Source of the article? The Canadian Press, of course.

Posted in Business, Communication | Tagged newspaper readership | Leave a comment

What does IKEA make?

Posted on October 19, 2013 by Murray Hill

Not much. Made in China is on most IKEA products. As in a lot of IKEA products!

Posted in Business, Uncategorized | Tagged global manufacturing, Ikea, Made in China | Leave a comment

The business that cried sale

Posted on September 4, 2013 by Murray Hill

When a retail business has a sale and says “limited time” or “offer ends soon” and then on the last day deliberately extends the offer by “one more day”, it sends all the wrong messages. What, the sale stiffed, you … Continue reading →

Posted in Advertising, Business, Customer Service, Marketing | Tagged advertising, customer loyalty, customer retention, customer service, marketing | Leave a comment

Working relationships

Posted on May 27, 2013 by Murray Hill

In the last few weeks I have had the opportunity to attend two excellent speaking events, one large and one very small. I heard world class business leaders, thinkers and authors share their views on the value of relationships in … Continue reading →