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Monthly Archives: June 2015
A message to managers of cashiers and servers
Please teach your staff to think for themselves. Examples: If I am paying for a number of small items don’t ask me if I would like a bag. Of course I need a bag. How do you expect me to … Continue reading
The bigger the problem the bigger the opportunity
If you are thinking about starting a service business or opening up a retail store make sure there is a need for what you will be selling. A way to help ensure your success is to know that you will … Continue reading
Posted in Solving Problems
Tagged answers, needs, opportunities, problems, solutions
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The bigger the box store the smaller the service
I wonder how often a corner office executive mystery shops one of their stores? If they did they would quickly realize how simple and basic training of their floor staff could lead to increased revenues. If a front line staff … Continue reading
Posted in Customer Service
Tagged big box stores, customer service, retail, sales training
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