Words of wisdom

In a Globe and Mail article about how Google Wallet, Apple Pay and PayPal are on the early edge of disrupting the traditional banking system there is a quote from Dave McKay, the CEO of the Royal Bank of Canada that is shocking in a very positive way.

In reference to the need to recognize this new competition and to be more nimble with customer’s banking options he states, “we have to find a way to fail fast”.

And this came from someone at the top of Canada’s most monolithic and stodgy businesses, a Canadian chartered bank. I always know it’s a good quote when words jump off a page like these did. Good for the RBC!

About Murray Hill

I am a proud Canadian that wonders around. A lot!
This entry was posted in Adaptation, Attitude, Canada, Change and tagged , , , , , , . Bookmark the permalink.

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