Wise Words #13

“We are witnessing a seismic change to consumer behaviour. And as a result of that, every company must understand that embracing the status quo as an operating principle is going to be basically a collision course with time”

Howard Schultz, Chairman and CEO of Starbucks

Sidebar: 19,000 Stores in 62 countries serving 72 million customers a week and employing 250,00 people. This tells me Mr. Schultz might know what he is talking about!

About Murray Hill

I am a proud Canadian that wonders around. A lot!
This entry was posted in Business, Communication, Customer Service, Food and Dining, Marketing, Motivation, Quotations and tagged , , , . Bookmark the permalink.

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