“We are witnessing a seismic change to consumer behaviour. And as a result of that, every company must understand that embracing the status quo as an operating principle is going to be basically a collision course with time”
Howard Schultz, Chairman and CEO of Starbucks
Sidebar: 19,000 Stores in 62 countries serving 72 million customers a week and employing 250,00 people. This tells me Mr. Schultz might know what he is talking about!